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Analytics

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  • Predictive Modeling

  • Understanding customer data

  • Business Proof Dashboards

  • Customer Contact Analytics

What does it get you?

  • Gain insight into future customer behavior and understand which customers are likely to buy, renew or leave.
  • Make better business decisions by basing your strategic choices on data rather than intuition.
  • Save costs by optimizing inventory and processes with accurate predictions.

Predict future customer behavior, trends and business outcomes. Get valuable insights and respond proactively to opportunities and risks. Save costs, increase revenue and improve customer satisfaction.

Our predictive models are based on advanced data analysis techniques and machine learning algorithms. They answer questions such as, "Which customers are the most profitable?" or "Which products will sell best in the next quarter? "

Our solutions are user-friendly and quick to implement. You don't have to be a data expert; we guide you from data analysis to implementation. That way you see results quickly, work with the new insights immediately and take the next step in data-driven work.

What does it get you?

  • Gain deep customer insight and understand your customers' needs, preferences and behaviors better than ever.
  • Execute targeted marketing campaigns by focusing your marketing efforts on the right audience for higher response and conversion rates.
  • Increase customer loyalty by building stronger relationships with relevant and personalized customer interactions.
  • Optimize customer processes by improving the efficiency of your customer-facing processes with insight into customer behavior.

Get the most out of your customer data. In-depth analysis of CRM data, for example, gives you insight into who your customers really are, what they want and how best to approach them. This enables you to communicate in a more targeted way, strengthen customer relationships and optimize your business strategy.

Our approach combines advanced data analysis with practical insights, so you know exactly how to reach your customers and keep them happy.

Our solutions are easy to use and quick to implement. You don't need to be a data expert; we guide you from data analysis to implementation. We ensure that you see results quickly and can start using the insights immediately. This way, you make optimal use of your customer data, create valuable customer relationships and take the next step towards a customer-centric organization.

What does it get you?

  • Always have clear steering information at hand, tailored to the needs of different roles within your organization.
  • Optimize decision-making processes by making better informed choices thanks to structured and accessible data.
  • Improve efficiency by saving time searching for and interpreting data.
  • Work with user-friendly dashboards with intuitive designs that everyone in your organization easily understands and uses.

Get control of your dashboards. We help you bring overview and structure so that the right steering information is always readily available. We research what steering information your employees need, work out the information architecture, design the UI and UX of your dashboards and realize them (with or without the help of your organization) in PowerBI, Google Looker Studio and Amazon QuickSight.

Our approach creates dashboards that are not only visually appealing, but also functional and user-friendly. As a result, you make faster and better decisions based on reliable data.

Our solutions are quick and efficient to implement. You don't have to be an expert in data visualization; we guide you from research and design to realization and implementation. In this way, you bring structure to your dashboards, take control of your business information, and get started quickly with dashboards that really work for your business.

What does it get you?

  • Gain insight into customer effort, understand how much effort a customer puts into getting answers and find areas for improvement.
  • Analyze issues, discover the most common questions and problems and anticipate them.
  • Perform sentiment analysis, measure customer satisfaction and emotions in real-time and respond immediately to negative experiences.
  • Evaluate the commercial effectiveness of your agents, see if they are pursuing commercial goals such as upselling or cross-selling and optimize their approach.

Get in-depth insights from all your customer interactions. Our advanced systems listen and read phone calls, chats and emails and analyze them to gain valuable information. This helps you increase customer satisfaction, improve customer service efficiency and achieve your commercial goals.

Sample applications:

  • Problem solving: identify customers who frequently contact you about the same issue and proactively resolve problems.
  • Sentiment analysis: analyze customer conversations, recognize and improve trends in customer satisfaction.
  • Performance evaluation: evaluate the performance of your agents and offer targeted training to improve their commercial skills.

Our solutions are flexible and fit seamlessly into your existing systems. We work with you to build dashboards in PowerBI, Google Looker Studio and Amazon QuickSight. These can be part of your current dashboards or function independently. We also unlock the data so you can use it in your own systems.

You don't have to be a data expert; we guide you from analysis to implementation. Our easy-to-use dashboards ensure that you can quickly start leveraging the insights from your customer interactions. Improve your bottom line with the power of data, optimize your customer interactions, and take the next step in customer-centric innovation.