What does it provide?
- Gain insight into employee effort, gain insight into how much effort a fellow employee puts into helping customers and find areas for improvement.
- Analyze issues using AI, discover the most common questions and problems and anticipate them.
- Perform sentiment analysis, measure customer satisfaction and emotions and respond to negative experiences immediately.
- Evaluate the commercial effectiveness of your agents, see if they are pursuing commercial goals such as upselling or cross-selling and optimize their approach.
Get in-depth insights from all your customer interactions. Customer Pulse listens and reads phone calls, chats and emails and analyzes them using AI to extract valuable information. This helps you increase customer satisfaction, improve your customer service efficiency and achieve your commercial goals.
Example applications:
- Problem resolution:identify customers who frequently contact you about the same issue and proactively resolve problems.
- Sentiment analysis:analyze customer conversations, recognize and improve trends in customer satisfaction and link sentiment to specific conversation topics and KPIs for deep insight.
- Evaluate performance:evaluate the performance of your agents and offer targeted training to improve their commercial skills.
Customer Pulse is flexible and fits seamlessly into your existing systems. We work with you to build dashboards in PowerBI, Google Looker Studio and Amazon QuickSight. These can be part of your current dashboards or function independently. In addition, we unlock the data so you can use it in your own systems.
You don't have to be a data expert; we guide you from analysis to implementation. Our easy-to-use AI tool ensures that you can quickly start leveraging the insights from your customer interactions. Improve your business results with the power of data, optimize your interactions with customers, and take the next step in customer-centric innovation.