What’s in it for you?
- Gain insights into employee efforts, understand how much effort your team puts into helping customers, and identify areas for improvement.
- Analyze topics with AI, uncover the most common questions and issues, and anticipate customer needs. Perform sentiment analysis, measure customer satisfaction and emotions, and respond quickly to negative experiences.
- Evaluate the commercial effectiveness of your agents. See if they pursue goals like upselling or cross-selling and fine-tune their approach.
Unlock deep insights from all your customer interactions. Customer Pulse listens to and analyzes phone calls, chats, and emails with AI to extract valuable insights. This helps you boost customer satisfaction, improve service efficiency, and achieve your commercial objectives.
Example Applications:
- Problem-solving: Identify customers who frequently contact you about the same issue and resolve problems proactively.
- Sentiment analysis: Analyze customer interactions, identify and improve satisfaction trends, and connect sentiment to specific topics and KPIs for deeper insights.
- Performance evaluation: Assess your agents’ performance and provide targeted training to enhance their commercial skills.
Customer Pulse is flexible and integrates seamlessly into your existing systems. We’ll work with you to build dashboards in Power BI, Google Looker Studio, and Amazon QuickSight. These can function as part of your current dashboards or as standalone solutions. Additionally, we enable data extraction so you can use it in your own systems.
You don’t need to be a data expert—we guide you from analysis to implementation. Our user-friendly AI tool ensures you can quickly start leveraging insights from your customer interactions. Improve your business results with the power of data, optimize customer interactions, and take the next step in customer-centric innovation.